Residential Gateway (RG)

Things To Try First

  • Verify all cables are plugged correctly into the back of the Residential Gateway (the set top cable box) (RG).
  • Make sure all cables are plugged into the correct wall jacks.
  • Verify the TV is on the correct channel and stream. For stream 1, the TV channel is usually set to 3. For stream 2, the TV channel is usually set to 7.
  • Reboot the Gateway by unplugging the power cord. Once you plug the cord back in, the STB will go through several loading screens. If it asks for an activation code, enter your phone number – including your area code.
  • If you continue to experience problems, please contact our technical support staff at our Customer Response Center.

Customer Response Center / Technical Support:


Monday-Friday 7:00am to 11:00pm
Saturday 8:00am to 9:00pm
Sunday 12:00pm to 9:00pm

Contact By Phone:

Warren County (931) 668-4131
White County (931) 738-2201
Grundy/Marion County (931) 592-2121

Contact By Email:

* We have an answering service after regular hours for emergencies.

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