Things To Try First

If you are having problems with the remote provided by BLTV, try the following suggestions:

  • Replace the batteries with 2 new AA batteries.
  • Discover what is/isn't working: Try changing the channel, operating the volume, operating the power, etc.
  • Verify the TV is on the correct channel and input.
  • Reboot the Gateway by unplugging the power cord. Once you plug the cord back in, the STB will go through several loading screens. If it asks for an activation code, enter your phone number – including your area code.

Programming the Remote

Learn how to program the remote to the Residential Gateway (RG) and to specific TV's.

  • What type of remote do you have? - Choose one below for more information.

Customer Response Center / Technical Support:


Monday-Friday 7:00am to 11:00pm
Saturday 8:00am to 9:00pm
Sunday 12:00pm to 9:00pm

Contact By Phone:

Warren County (931) 668-4131
White County (931) 738-2201
Grundy/Marion County (931) 592-2121

Contact By Email:

* We have an answering service after regular hours for emergencies.

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